Training
Our custom-made training programs are crafted by drawing from both international inspiration and the knowledge gleaned from our regular monitoring activities, allowing our programs to be on the cutting edge of Retail currents.
Our expert, multidisciplinary trainers use dynamic and varied methods which are specifically adapted to the pace of sales teams, ensuring an engaging and practical experience to be implemented upon return to the field.
Retail Factory is a training organisation recognised by the French State and certified by Qualiopi.
The Customer Experience
This training series covers the fundamentals of sales, customer relations and the in-store experience. The courses are aimed at a field audience in permanent contact with customers, sales teams, managers, and store managers.
Team development
These training courses cover the fundamentals of sales and in-store experience.
They are aimed at a field audience in permanent contact with customers: sales team, manager, store manager.
Expertise & Brand Strategy
These training courses facilitate the customer journey in physical stores, improve the experience and align the store image with the brand strategy.
Our evaluations
Each training session is evaluated using our Digiforma tool, with a view to continuous improvement.
Here is the average score collected during our training in 2023.
Our evaluations
Each training session is evaluated using our Digiforma tool, with a view to continuous improvement.
Here is the average score collected during our training in 2023.
9.7/10
Overall satisfaction of our customers with our training
in 2023
9.7/10
Overall satisfaction of our customers with our training
in 2023
9.45/10
Overall recommendation of our training courses by our clients
in 2023
9.45/10
Overall recommendation of our training courses by our clients
in 2023
« Formation très complète, ludique, la balance entre la théorie et la pratique est parfaite. »
Marie-Anne H.
« Une très bonne formation avec des formatrices très à l’écoute et très compétente. Une formation complète qui permet de ramener les émotions et le client davantage aux centres de nos ventes et de notre management. »
Valérie S.
« La formation "Silhouetting et coaching" a été extrêmement enrichissante. Elle m'a permis de mieux comprendre comment optimiser l'apparence des clients tout en renforçant mes compétences en coaching. Les techniques apprises sont directement applicables et amélioreront considérablement notre approche en boutique. »
Emmanuelle D.
« Formation instructive et enrichissante, elle m’a permis aussi de remettre en questions certains acquis, d’identifier mes axes d’amélioration et de confirmer certaines connaissances et pratiques déjà mises en place. »
Héloïse B.
“This training is very intense and very rich. It perfects the entire sales plan based on product knowledge. »
Catherine G.
“This training allows you to approach the customer differently, to have ways of engaging and understanding their requests. »
Emeline P.
“Very rewarding, allows us to stand out in our way of selling. »
Quentin F.
“Training that boosts your energy, and allows you to acquire more confidence in yourself to satisfy the client’s needs more quickly. »
Meryem A.
“A top trainer with workshops that reflect very well the reality of the field. »
Justine P.
“Initial training which is quite complete. The different points are brought into play in store and the practical workshops really help to see things more clearly. »
Louise R.
“Dynamic speakers who master their subject, who allow us to target our areas of improvement and evolve in our profession. »
Jules M.
Our evaluations
Each training session is evaluated using our Digiforma tool, with a view to continuous improvement.
Here is the average score collected during our training in 2023.
