More Than

Retail

As experts in training and consultancy, our agency is inspired by its mission to serve retail professionals. We create new experiences through our continuous industry monitoring and extensive network of experts for your customers and your teams.

Discover our offer

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For 20 years, Retail has been the area of both our expertise and our passion. Our goal is to support our clients’ understanding of the evolution of Retail and the impact on the customer experience.

With locations in Paris and London, Retail Factory operates as both a consulting agency and a training organisation. Additionally, our sister agency in Singapore allows us to implement your projects in Asia.

What sets us apart? Our commitment to extensive field experience providing us both a depth and breadth of references that ensure the success of our clients’ projects.

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Who we are

For 20 years, Retail has been the area of both our expertise and our passion. Our goal is to support our clients’ understanding of the evolution of Retail and the impact on the customer experience.

What sets us apart? Our commitment to extensive field experience providing us both a depth and breadth of references that ensure the success of our clients’ projects.

Learn more

OUR

offer

We offer a wide range of solutions to help your team develop a retail experience that aligns with customer expectations and desires.

Learn more

Inspiration

Looking to inspire your teams? Let us guide you…

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Training

Discover our bespoke training courses dealing with the forefront of both current and nascent retail realities, trends and landscapes.

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Consulting

Enhance your points of sale with our consulting services, tailored to address your specific challenges.

OUR

offer

We offer a wide range of solutions to help your team develop a retail experience that aligns with customer expectations and desires.

They trust us

"I loved the Retail Tour experience. It was an absolute pleasure to benefit from Retail Factory's expertise as we visited various stores in Paris. It's delightful to see your own city from a different perspective. Thank you – I’m already looking forward to the next tour in London!"

Stephanie B.

"A Retail Tour in NY as dynamic and captivating as the city itself! Extremely inspiring, I highly recommend it!"

Marie V.

"Very useful Mystery Shopping sessions that offer a fresh perspective and essential insights. Retail Factory provides us with impactful and enlightening recommendations."

Jonathan H.

"The Retail Factory training course was incredibly enriching, with a trainer who truly lives up to the title! The explanations were clear and precise, leaving us feeling much more confident about our future sales. It has greatly enhanced our ability to advise customers more effectively and closely, thereby boosting our sales. We now feel truly professional in providing customer advice."

Leïla A.

"A real added value for our store. Retail Factory provides us with tools to best approach, advise and coach our customers."

Coralie G.

They talk about us

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Contact

us

Come see us for a coffee!

In Paris: 33 rue La Fayette, 75009 Paris
In London : 180 Studios, 180 Strand, Temple, London WC2R 1EA

Or contact us by:

Email: hello@retailfactory.fr
Phone: +33 7 56 84 74 34

Follow our weekly visits on @retail.factory

By subscribing to our Instagram account to take a look at the stores we visit.

In the heart of Soho, JW Anderson’s flagship isn’t just a fashion store: it has become a modern cabinet of curiosities, where everything feels deeply personal and thoughtfully placed. What feels anonymous at first glance is actually intensely curated by Jonathan Anderson himself, a treasure trove combining clothes, craft, and culinary oddities.

Recently, Anderson has doubled down on his curatorial vision. In the 2025-2026 relaunch, the store leans into a lifestyle concept: not just clothes, but objects of craft, curated oddities, and everyday heirlooms. Think antique gardening tools, Murano glass, Lucie Rie mugs, Shaker-inspired furniture, honey from stately estates, even coffee-scented tea.

The whole space feels Japanese-minimal in spirit: restrained materials, quiet warmth, and a sense of calm intentionality. But unlike a sterile showroom, it’s deeply lived-in: textures feel warm, colours are muted but rich, and every object carries meaning.

@dolcegabbana_casa store in Milan is a true demonstration of extravagant #italianità. Beautifully dressed tables and furniture are the stage of a colourful #christmas, where fashion and food merge harmoniously. The house showcases a full range of panettone, chocolates and wines displayed in multicolor boxes for some #eyecatching yet affordable presents. Showing that food is maybe on its way to become the new ‘lipstick’ of luxury?

A Spa experience becomes truly unforgettable the moment you forget where you end… and the world begins.

Étrange, vous avez dit « Étrange » @letrange.paris in Dubai 🌴 @galerieslafayettedubai

The Beauty of @loewe_perfumes At Dubai Mall - Fashion Avenue #inwiththenew 💅

When Louis Vuitton’s past and recent creativity collides with Takashi Murakami’s pop universe @art_basel_paris Where fashion and contemporary art blur into pure, colourful spectacle.

« Le Dix » @balenciaga Parfums 🪞 A new set-up dedicated to Beauty at 10, George V

Even if the upscale home furnishing retailer does not have any official social media accounts, here are some moments we captured at Restoration Hardware Paris | La Galerie sur les Champs-Élysées🪽

Back to school… back to @lebonmarcherivegauche and its new #rockndrole exhibition, paying tribute to the legends of rock and roll. We liked how they played with sound (a sense that we see increasingly used in retail, and featured in our 2025 #retailtrends conference) at the #rockmotel: visitors put on headphones and walk through 10 bedrooms inspired by iconic rock stars, from the Rolling Stones to David Bowie, Prince, Dick Rivers, The Pretenders, Elvis, Les Rita Mitsouko, The Beatles, and more. When entering each room - carefully merchandised with objects recalling each rock star - the sound adapts to the visitor’s moves and location, making it an #immersive experience where one can simply let go and be seamlessly carried away. @antoinedecaunes, a French rock lover and TV presenter, curated the event, with the help of cartoonist ZEP @zep_official for the window displays. Running until October 19th.

Zara Grafton St, Dublin 🇮🇪 Where the latest from the retailer blends in-store curation, VM, and digitized services. The future of retail is on @zara

@palazzo.talia A truly Roman #hotelexperience conceived and curated by #lucaguadagnino 🎬 Cinema x Hospitality 🎞️

When in Rome @libreriacascianelli the favourite [antique] bookstore of #alessandromichele

@la_menagere from Florence to Rome vibes like @lamercerieny 🇺🇸🇮🇹 Part café and restaurant, part boutique and concept store, all effortlessly chic. Perfect spot to sip, shop, supper, and scroll-worthy snap!

📺🪟
Niloufar Emamifar @_progetto
Disjecta
July 27 - November 30, 2025
⚫️ Progetto▪️Via Idomeneo, 72 LECCE

What makes a hotel/ resort store or #bottega so unique is the true authenticity behind its concept [and curation] @borgovallerita 🫒🤎

The Cinecittà Bar @palazzomargherita offers a uniquely cinematic hospitality experience, blending Italian elegance with a Fellini-esque flair. Guests are immersed in a setting curated by Francis Ford Coppola himself, where every detail feels like a scene from a film. Expect impeccable service with surprising, intimate touches, such as a Negroni served with your favourite soundtrack.

From Retail to Hospitality: The Power of Flowers, as if nature’s purpose was to heal the visitor 🌸 🛎️

The Ground Floor of @tiffanyandco #viamontenapoleone 💎🖼��️ A pure immersion into the worlds of Art: from in-house archive pieces to polymorphic references to Italian design, all the way to the digital arch-windows. The highlight: a Picasso portrait loaned by his daughter Paloma 🕊️

Since last year’s Olympics, Paris has been a fav’ destination for tourists from all over the world. @merciparis understood this phenomenon and welcomes them cheerfully with their new #greetingsfromparis exhibition showcasing fragments of Parisian life and many souvenirs to take back home 🇫🇷🥖

When a fashion store transforms into an #artgallery. That’s the new project of @acnestudios that turned its historic boutique of #palaisroyal in Paris into a space for #exhibitions. Currently @paulkooiker is showing portraits of his students until July 27th. Exhibitions will rotate every 6 weeks. #art #retail

When #hospitality rimes with authenticity. @mona_athens is a stylish #boutiquehotel housed in a converted 1950s industrial textile factory in the vibrant Psirri central neighborhood of Athens. It features some artistic rooms, a café (serving generous breakfasts with locally sourced products) filled with vintage furniture, and a #rooftop bar offering breathtaking views of the Acropolis. The customer experience doubles as a gallery and showroom, as guests can purchase the furnishings, photographs, and even bedding accessories during their stay. A must place to stay when in the Greek capital city 🇬🇷

Resort Retail In Zonza, Alta Rocca #corsica 👒🌳 Where the curation, offering, and VM of the concept store @domaine.le.mouflon.d.or are truly inspired by a special landscape: “So far from the ordinary, so close to the essential” @relaischateaux @nucca___ 🟡🐏

🌞📞 #summercalling ▪️YSL▪️A perfect example of Resort Retail, where a compact destination store embraces the spirit of a place… 🟡

Focus on Menswear at the newly opened boutique-galerie of
@driesvannoten in Mayfair, London 🔴 Where vintage meets modernity - big initials DVN #dvn #london🇬🇧

M▫️I▫️L▫️A▫️N▫️⚫️▫️ @louisvuitton #viamontenapoleone

This is Beauty @printempsnewyork 🟢 Such an unusual space and beautiful department to “feel pretty” 💅

A first glimpse of @printempsnewyork where they used the furniture fittings to compartimentalize the space, turning a large floor into smaller category spaces, for fashion and accessories 🟢 Thank you @villarutena for exploring the Level 2 of @printemps #newyorkcity 🗽

This is the only standalone store of @hermes in India 🟧 Located in the Fort district of #mumbai 🇮🇳 The Indian flagship opened as early as 2008 and got a complete refurbishment last year…

The Tata Starbucks venture in Raja Park #jaipur 🇮🇳 A unique #glocal feel with a dedicated outdoor space for #doglovers 🐾 ☕️

@diptyque #newdelhi 🇮🇳 where all the details blend local/ regional craftsmanship - from the nearby Aravalli hills to the Rajasthani city of Jodhpur - with Parisian savoir-faire 🦚

#retailcrush Merci #2 @merciparis opened last weekend on 19 rue de Richelieu, Paris 1st, a bright 2-story store filled with light and high ceilings. We loved the product selection and the cool mix and match VM displays. Sure that this new store, plus the @labonnebrosse and @rivedroite_paris stores across the street, will bring a new vibe to the neighborhood!

Luxury @amiparis from the lobby of the new Marais flagship to the fitting room and Salon on 1️⃣ #pfw

Meanwhile in #paris the latest face of #colette by #ysl #rivedroite 2️⃣1️⃣3️⃣ #ruesainthonoré

Frank in the Loom: an exhibition at #strandvägen 5 where #crafstmanship and #sustainability 🟢 timelessness and Swedish tradition come together 🟡 “The rag rug, or double-weave rug, in many ways embodies the essence of @svenskttenn 🌷”

A perfectly executed #travelretail experience @arlanda 🛩️🇸🇪 Home to @flysas 🟡🔵 It is a travel hub where Swedish design and local + international brands come together, offering a more elevated experience. The F&B ventures are worth visiting too: from the Gateau kiosk to the Indochine pick-up service 🥮🥢🪷

🇸🇪 Stockholm Design Week @layered_official is 10 years old #established #2015 2️⃣0️⃣2️⃣5️⃣

Thursday in pink shades wandering around the treasures of a one of a kind #bookstore in Saint Germain des Prés #inspirationiseverywhere

What is a flagship without its signature-café @santambroeus x @maisonalaia #faubourg #instore #experience 🎀

#resort #retail elevated to an art form: this is @moromarrakech where a unique interior-exterior decor gives an even more special feel to their product curation and store VM #internationalscouting 🇲🇦

In New York, dogs (and pets) are everything. This is the #tribeca outpost of @happytails.llc where the offering and services cater to every dog’s needs and its parents 🐕🐕‍🦺🐾 Attention to details and cleanliness in a well merchandised space 🐾🦮🐩

Y•S•L• Empire State of Mind @ysl #meatpacking #nyc 💫🗽

@skims re-enchanting #retail on Fifth Avenue? #nrf2025

Wishing you all @retail.factory followers a rich and peaceful new year, a huge « merci » for following and supporting us, and being always more numerous. May your stores and teams keep bringing joy to their customers, and retail still be a place of encounters, discoveries and emotions. We are starting the new year as always with our attendance to the #nrf2025, don’t hesitate to reach out should you need some ultimate guidance tips in #newyork. In the meantime stay tuned to our stories to discover always more of #retail activations in the Big 🍏 📸 taken @merciparis in the very first days of January 2️⃣5️⃣

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More Than

Retail

Who we are

OUR