Goals
Identify the keys to learning
Adopt the posture and attitudes of a facilitator trainer to better manage and mobilise a group
Master the techniques to effectively lead introduction sequences, role plays, debriefing, exercises, exchanges, sharing and transmission of know-how
Deliverable
Training memo booklet given to each participant.
Prerequisites
Anyone with requests for training courses in Retail or not: manager, training officer, HR, etc.
The advantages of the training
You will gain confidence in speaking through the various scenarios provided.
You will advance as a facilitator trainer through the constructive feedback received from the group.
Program
Introduction
1 – Your posture as a facilitator trainer
Keys to learning and memorising
The posture of the facilitator trainer
2 – Speak easily in public
Using the body and managing stress to deliver an impactful message
Scenarios
3 – Your participants and you
Managing and regulating a group
Considering different profiles and personalities
4 – Animate different educational sequences
Facilitating the introduction of training
Leading a role play and debrief
Leading a game and exercises
Facilitating a sequence of questions and discussions
Facilitating a sequence of sharing experiences and good practices
Leading a sequence of transmission of know-how
Each sequence will be followed by a role-play and feedback.
Conclusion and action plan
Concerned public
Any person occupying the functions of trainer and/or tutor, manager regularly training their teams, occasional trainer and/or tutor, classroom trainer.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
This module can be tailored to fit over a day according to your needs, Please contact us for more details.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Donatienne Richard
Her 30 years of experience in operational retail make her an expert, both in the field of visual merchandising, which she has worked in Parisian department stores (Les Galeries Lafayette/Le Bon Marché/La Samaritaine), and in customer experience and product knowledge.
10 years ago, she created and implemented her own image consulting tools, combining her excellent sense of contact, her ability to observe and listen, with her fashion and style skills; since then, she has trained fashion retail teams in colorimetry, style & silhouette, sales levers that are both technical and emotional.
At the same time, she is a teacher in various schools: IDRI, EFET studio créa, La Fabrique, Sup de vente and Sup Career.
Today, her "Swiss army knife of retail" side allows her to build and run training courses and workshops; for Retail Factory, she has developed sales ceremonies, real personalized sales signatures.
Expertise in:
Expert trainer in Customer Experience, Sales Ceremonies and Visual Merchandising
Spoken languages:
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